Effective date: 28.02.2025
PRIVACY&COOKIE POLICY
The Privacy and Cookie Policy of Vertex Digital Limited ("Vertex," "we," "us," or "our") outlines the methods by which we collect, use, disclose, and protect your information when you access our website or use our services. This policy specifically governs your access to and use of the website https://vertexdigitallimited.com/ (hereinafter referred to as the "Site"). We are committed to protecting your personal data in accordance with applicable laws, including the General Data Protection Regulation ("GDPR") and the Data Protection Act.
- Who we are
2. Data We Collect
2.1 Defenitions:
- Personal Data: As defined in Article 4 of the General Data Protection Regulation (GDPR), "Personal Data" refers to any information that relates to an identified or identifiable natural person. This includes, but is not limited to, names, identification numbers, location data, online identifiers, or any other specific factors that may be used to identify a person, either directly or indirectly.
- Data Subject: The "Data Subject" is the individual to whom the personal data pertains. This refers to any natural person whose personal data is being processed, including customers, employees, and users of our services.
- Processing: any operation or series of operations performed on personal data, whether or not by automated means. This includes the collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or any other form of use. Processing also encompasses actions such as blocking, erasure, or destruction of personal data.
We may solicit, collect, and process personal data that you voluntarily furnish to us during your interactions with our services. Such scenarios include, but are not limited to:
- Registering for or establishing an account on our platform.
- Submitting queries, engaging in correspondence, or interacting with our support channels.
- Utilizing our services or expressing interest in obtaining additional information about them.
- Participating in surveys, promotional campaigns, or providing feedback regarding our offerings.
- Identifiers and contact details, such as your full name, email address, and telephone number.
- Financial details, as applicable, to facilitate transactions or service payments.
- Contextual information provided within your communications or correspondence with us.
In addition to data you actively provide, we implement automated technologies to capture information related to your interaction with our website and services. This encompasses:
- Technical identifiers such as your Internet Protocol (IP) address, browser specifications, and version.
- System attributes including your operating system, device type, and related details.
- Behavioral data such as website navigation patterns, duration of page visits, and clickstream activities.
- Source and referral information, including Uniform Resource Locators (URLs) and search parameters.
While it is not our intent to process sensitive personal data (e.g., data relating to racial or ethnic origin, physical or mental health, or biometric identifiers), any such information voluntarily submitted by you will be treated as consent for its collection and processing. This will occur strictly within the bounds of relevant data protection regulations and for legitimate purposes aligned with the services provided. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
3. How We Use Your Data
We engage in the collection, processing, and utilization of your personal data to fulfill a multifaceted array of objectives, including but not limited to::
- Service Delivery: To enable, sustain, and enhance the functionality, reliability, and efficacy of our service offerings.
- Communication: To address your inquiries, disseminate pertinent updates, and facilitate the comprehensive management of our customer engagements and relationships.
- Compliance: To adhere to statutory and regulatory mandates, including obligations pertaining to anti-money laundering (AML) frameworks and know-your-customer (KYC) verification protocols.
- Marketing: To furnish you with promotional content, announcements, and details about emerging services or products, contingent upon your documented preferences and explicit consent.
- Security: To safeguard the integrity and confidentiality of our digital platforms, infrastructure, and user data, thereby mitigating risks of unauthorized access, data breaches, and other nefarious activities.
The processing of your personal data is underpinned by one or more lawful bases, as delineated below:
- Contractual Necessity: The execution and fulfillment of a contractual arrangement with you necessitates the processing of specific personal data.
- Legal Obligation: Our compliance with binding legal and regulatory obligations compels the processing of your personal information.
- Legitimate Interests: The processing is essential to further our legitimate business imperatives, provided such activities do not unjustifiably infringe upon your fundamental rights and freedoms.
- Consent: Your explicit, informed, and voluntary consent serves as the foundation for processing activities that are not otherwise governed by the aforementioned bases.
5. Data Sharing and Transfers
5.1 Third Parties
We may disclose your personal data to carefully selected third parties to ensure seamless delivery and enhancement of our services. These third parties include:
- Service Providers: Entities such as payment processors, cloud storage providers, IT support firms, and customer relationship management (CRM) platforms that facilitate the operational and technical aspects of our services. These providers are contractually obligated to process your data solely for the specified purposes and in compliance with applicable data protection laws;
- Regulatory Authorities: Governmental, regulatory, or law enforcement agencies as required by prevailing laws, or in response to valid requests such as subpoenas, court orders, or other legal processes;
- Business partners: Organizations with which we collaborate for joint marketing, promotional initiatives, or strategic partnerships, subject to your explicit consent. We ensure that any data shared is limited to what is necessary for the intended purpose.
In the event your data is transferred beyond the jurisdiction of the United Kingdom (UK) or the European Economic Area (EEA), we implement robust safeguards to maintain its security and integrity. These measures include:
- Adoption of Standard Contractual Clauses (SCCs): Agreements that provide a lawful framework for the transfer of personal data outside the UK/EEA.
- Compliance with adequacy decisions by the European Commission, where applicable, ensures that the recipient country offers a level of data protection equivalent to GDPR standards.
- Continuous monitoring of legal and regulatory developments to adapt our practices accordingly.
6. Cookies
Cookies are retained as long as necessary to achieve the purposes outlined in this policy or as stipulated by applicable legal obligations. Once their intended purpose has been fulfilled, personal data derived from cookies is securely deleted, anonymized, or aggregated to ensure privacy.
We use cookies to:
- Enhance the user experience by remembering preferences and tailoring content.
- Collect analytical data to optimize website performance.
- Facilitate secure transactions and protect against fraudulent activities.
- Deliver personalized advertisements in line with user interests.
7. Your Rights
Under the GDPR and relevant data protection regulations, you are entitled to exercise the following rights concerning your personal data:
- Access: Obtain confirmation about whether your personal data is being processed and request a comprehensive copy of the information we hold.
- Rectification: Request correction of inaccuracies or completion of incomplete data to ensure its accuracy and relevance.
- Erasure (Right to Be Forgotten): Request deletion of your personal data where it is no longer required for the purposes outlined or if processing was carried out unlawfully. Certain legal or contractual obligations may limit this right.
- Restriction: Request temporary or permanent restriction of your personal data processing in cases of dispute or unlawful processing.
- Objection: Object to specific processing activities, such as direct marketing or profiling, based on legitimate interests.
- Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format to transfer to another data controller seamlessly.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files that are downloaded to your device when you visit our website. They serve a variety of purposes, from enhancing your browsing experience to supporting the functionality and security of the website. Cookies act as a tool to remember your preferences, monitor site usage, and provide customized content tailored to your interests.
8.2 Types of Cookies We Use
- Essential Cookies: These cookies are fundamental to the operation of the website. They enable core functionalities such as secure login, access to restricted areas, and efficient navigation. Disabling these cookies may severely impact the usability of the site.
- Performance Cookies: These cookies gather anonymized data about how users interact with our website, such as pages visited, time spent on specific pages, and error messages encountered. This information aids in improving site performance and user satisfaction.
- Functional Cookies: Functional cookies allow the website to remember choices you make, such as language preferences, location settings, or display options. They are instrumental in providing a personalized experience and ensuring smoother interactions.
- Advertising Cookies: These cookies are employed to deliver advertisements that are relevant to your interests. They also limit the frequency of ad appearances and assess the effectiveness of marketing campaigns. Information gathered by these cookies may be shared with advertising networks to improve ad targeting.
You have the right to manage your cookie preferences through your browser settings. Most web browsers allow you to:
- View the cookies currently stored on your device.
- Block or restrict specific types of cookies.
- Delete cookies entirely after your browsing session.
9. Data Security
We are committed to safeguarding your personal data and have implemented a robust framework of technical and organizational measures to ensure its protection against unauthorized access, modification, disclosure, or destruction. These measures include:
- Encryption Protocols: Sensitive data is encrypted during transmission to protect it from interception.
- Access Controls: Access to personal data is restricted to authorized personnel only, with stringent authentication requirements.
- Regular Audits: Periodic reviews and updates of our security systems to address emerging threats.
- Incident Response Plan: A comprehensive strategy to swiftly address and mitigate the impact of any data security breaches.
10. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Changes will be effective upon posting on our website. Please review this policy periodically to stay informed about how we protect your data.
11. Contact Us
For questions or concerns about this Privacy and Cookie Policy, please contact us at:
Vertex Digital Limited
Rm 7B, One Capital Place, 18 Luard Road,
Wan Chai, HONG KONG
Registration Number: 53259519
Email: Support@vrtxd.com
Thank you for trusting Vertex Digital Limited with your data. We are committed to safeguarding your privacy.